Shipping & Returns
Shipping Policy
I aim to get your orders packed and on their way as quickly as possible, while making sure each item arrives safely and beautifully presented. Orders are typically processed and dispatched within 5–10 working days, unless otherwise stated on the product listing or agreed in advance. If you need something sooner, please get in touch before ordering to check availability.
I currently ship within the UK using Royal Mail, InPost, Evri, Yodel, or other trusted couriers, depending on the size and destination of your parcel. Wherever possible, orders are sent with tracking, and you’ll receive a dispatch notification once your item is on its way.
Some items, such as clothing and print-on-demand products, are fulfilled and shipped directly by Printful. These may be dispatched separately from other items in your order and may have slightly different shipping times, depending on the product and destination.
Shipping costs are calculated at checkout based on your order size and shipping method. If you’re local and would prefer collection, or if you have any special delivery requests, please contact me before placing your order.
If you have any questions about shipping, packaging, or delivery times, feel free to get in touch—I’m happy to help!
Return & Exchange Policy
I truly want you to love your purchase, and I take great care in creating and packaging every piece. Please read the policy below so you know what to expect regarding returns and exchanges.
Handmade, Custom & Ready-Made Items
Every item I create—whether custom-made or ready-made—is lovingly handcrafted, making each piece one of a kind. Because of this, all sales are final and non-refundable, unless an item arrives faulty or not as described. Small variations in colour, texture, or finish are part of the handmade charm.
For custom orders, I’m happy to send photos for your approval before shipping. I carefully package all orders, but once shipped, responsibility passes to the courier. If your order arrives damaged or faulty, please contact me within 48 hours with photos. For damage caused in transit, you may need to claim directly with the courier using the tracking and proof of postage—I’m happy to assist where I can.
Print-on-Demand Items
Items fulfilled by Printful (like clothing or other print-on-demand products) follow Printful’s own returns policy. If there’s a problem with one of these items, just drop me a message and I’ll work with the supplier to resolve it for you.
If you have any questions or worries, please feel free to contact me—I want you to feel confident and happy with your order.